||The talk starts by presenting the current approaches for a QoE-aware service management in the Internet, i.e., application oriented or network management, which are mostly characterized by the tools available by the stakeholders implementing the process and also by their own interests. Then, the current limits and issues of these approaches are highlighted, together with the current directions of development in the field. These are mostly characterized by a strong evolution towards the virtualization of the services through the introduction of the SDN and NFV paradigms. These allow for a more flexible management of the services with a better control of the QoE and for a potential stronger cooperation among the different actors involved in the service provisioning chain.
||Luigi Atzori (SM’09) is Associate Professor at the Department of Electrical and Electronic Engineering at the University of Cagliari (Italy), where he leads the laboratory of Multimedia and Communications with around 15 affiliates (http://mclab.diee.unica.it). L. Atzori research interests are in multimedia communications and computer networking (wireless and wireline), with emphasis on multimedia QoE, multimedia streaming, NGN service management, service management in wireless sensor networks, architecture and services in the Internet of Things. He is the coordinator of the Marie Curie Initial Training Network on QoE for multimedia services (http://qoenet-itn.eu), which involves ten European Institutions in Europe and one in South Korea. He has been the editor for the ACM/Springer Wireless Networks Journal and guest editor for many journals, including the IEEE Communications Magazine, the Springer Monet and the Elsevier Signal Processing: Image Communications Journals. He is member of the steering committee for the IEEE Trans. on Multimedia, member of the editorial board of the IEEE IoT, the Elsevier Ad Hoc Networks and the Elsevier Digital Communications and Networks journals. He served as a technical program chair for various international conferences and workshops. He served as a reviewer and panelist for many funding agencies, including H2020, FP7, Cost and Italian MIUR.